Returns & Return Policy

To initiate a return or exchange click HERE.

Please email us at or text us at 408-813-3213 for any assistance or question. Allow up to 24 hours for us to respond.

Domestic Return Policy

If you’re not in love with your order, web orders are eligible for a full refund if returned to our Online Returns Department within 30 days from date ordered.  

Items must be unworn, unwashed and with all original tags and accessories attached. Sale, discounted, and special order items that are marked FINAL SALE are not eligible for refund, exchange or store credit. Shipping charges are not reimbursed for returned purchases.

All returns must meet the following requirements.

  • Merchandise must be unworn, unwashed and free of any alteration, damage, and scents such as perfume, smoke, etc.
  • Merchandise must have all tags attached.
  • All intimates and  lingerie are FINAL SALE.
  • Final Sale purchases are not redeemable for any type of store credit, exchange or refund.
  • Footwear must include the original shoebox in its original condition, without postal labels. A $25 shoebox fee will be imposed if footwear is returned in a damaged shoebox, or without the original shoebox.

If returns do not meet these requirements, we reserve the right to refuse a refund if the items have any sign of wear, alteration, misuse or damage. Please contact our Customer Service for any questions:

How To Return Merchandise

Please note, that shipping and handling charges are non-refundable.  A $8.00 Return Shipping cost will be deducted from your refund. Return Shipping costs are currently not reimbursed by Ten North or Kitsch Couture.

  1. To initiate a return and obtain a return label, click Here.
  2. Securely repack your items in the original packing, if possible. Be sure to remove any existing labels from the packaging.
  3. Print out the Return Shipping Label, which you have received via email, and tape it to your package, ensure that the bar code is clearly visible.
  4. Drop off package at a U.S. Postal Office OR visit to arrange for a free pickup.

How To Exchange Merchandise

Please initiate the exchange process Here within 14 days. Note we can pull and hold the item you wish to exchange once the original item is scanned by USPS. 

Refund Processing Time

Once your package arrives your refund will be processed in the original form of payment within 7 business days.  Your banking institution may require additional time to process and post the refund to your account.

In-Store Returns & Exchanges

Orders can be returned for in-store credit or exchange at any of our store locations. Original invoice or receipt must be presented when returning or exchanging items to our in-store locations.

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